Fuck you, PayPal

Why don’t you take a minute and sit right there, and I’ll explain why PayPal makes me swear.

I’m a freelancer. I write, translate and proofread for private clients. And I accept payments through bank transfer and PayPal.

Except I hate PayPal. That’s because I have to pay a fee whenever someone sends me money through the evil Pay for goods or services option:

 

Reason to hate Paypal #1: PayPal’s fees aren’t transparent

You will often hear that PayPal’s fee to receive money is 2.9% + $0.30. But this isn’t true – not for me at least. This is because that’s the fee in the US. The fee in the UK is higher: 3.4% + 20p.

Okay, so PayPal charge 3.4% + 20p. Got it. Except yesterday I received $150 Canadian dollars from a client in Canada and PayPal charged me $6.90. Wait a minute – that’s a fee of 4.6%! (6.9/150).

Why was this particular fee so high? Well, I did some research and came across the term “cross-border payment”. According to https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees, payments between countries are more expensive than payments within countries. The fee for payments from Canada to the UK is 3.9% + $0.30.

So let’s run this calculation on the $150 my client sent me. 3.9% of $150 is $5.85. Add 30 cents and you’ve got a fee of $6.15. Yet PayPal charged me $6.90, which is more than $6.15.

So what calculation is PayPal using here? I’m not even angry, I only feel a detached curiosity, like a scientist picking apart a tapeworm.

I asked PayPal about it and they send me this reply:

The base fee is 3.4% + $0.30 CAD plus 1% Cross Border fee […] Thus, $6.90 CAD was deducted from the money you received.

So my problem was that I misunderstook the cross border fee. What I didn’t know is that the cross border fee is separate from the 3.9% + $0.30 fee, or 3.4% + $0.30 fee, or whatever it is PayPal is charging.

So, just to clear things up, PayPal applied three fees to the payment: a variable base fee of 3.4%, a fixed base fee of $0.30 and a 1% cross border fee. And I had to contact them to find this out. PayPal claims its fees are transparent but in fact it’s entirely the opposite.

 

Reason to hate Paypal #2: PayPal charges a fee at all

It pisses me off that PayPal even charges a fee at all. My bank never charges me a fee when someone sends me money. So why does PayPal charge me?

PayPal even slap on their cheeky fee when someone sends me money from their own PayPal account. There’s no debit card, credit card or bank account involved. Money is just being sent from one PayPal account to another. So what justification does PayPal have for charging a fee in this case? How can PayPal justify charging 2.9% + $0.30 just to move from one PayPal account to another? All it’s doing is changing some ones and zeroes in its own systems.

I think the reason PayPal gets away with it is that they have a monopoly on the online payments industry. Okay, there are other competitors, like Skrill and Venmo, but who actually uses these?

 

Reason to hate Paypal #3: PayPal charges a 2.5% currency conversion fee and doesn’t make this fee clear

I can’t spend the CAD$150 my client sent me because I’m no longer in Canada. I have to convert it into something I can use, like euros or pounds.

So now let’s look at PayPal’s currency conversion service. PayPal can convert money between 23 currencies. However, it’s at a price. According to https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees, PayPal’s currency conversion fee is “2.5% above the wholesale exchange rate.”

I tried converting CAD$100 just now with PayPal to see what kind of fee I’d get. Well, the fee was 0.97% (PayPal offered £58.15 GBP, whereas today’s interbank exchange is £59.89, and £58.15/£59.89 = 0.97%.) That’s… actually not bad. It’s a lot less than 2.5% at least.

However, I’ve found a much cheaper way to convert currencies: Revolut. This is a new German bank. You can open an account online from anywhere in Europe and you can convert between euros, pounds and American dollars for free. Zilch. Zero. Nada. It really is revolutionary. Unfortunately though Canadian dollars aren’t yet included, which means I’m stuck with PayPal’s currency conversion fees for now.

Alternatives to PayPal

Although I just said that PayPal has a monopoly on the online payments industry, there are actually viable alternatives to PayPal.

Let’s go back to the client who sent me $150. We saw that PayPal hit me with a 4.6% fee for this payment.

One alternative I had was asking my client to send me the money by bank transfer to my Canadian bank. (That’s right, I have a Canadian bank account.) Then I would have transferred the money out of my Canadian bank to one of my UK banks.

Actually, I do this already with some of my other clients. The last amount I transferred was CAD$1862.50 and I received £1,075.08. From these figures, we can calculate that my Canadian bank charged me a fee of 4.1% to transfer my money from Canada to the UK. (According to this site, 1 CAD was worth 0.6017 GBP on the day I transferred the money. With that exchange rate, I would have received £1120.67. However, I only received only 95.9% of that amount, which means the bank charged me a fee of 4.1%).

4.1% is still high, but not as high as PayPal’s fee of 4.6%. Plus you have to keep in mind that PayPal hasn’t even converted the Canadian dollars into pounds yet.

 

Conclusions

  • A client paid me via PayPal yesterday. PayPal’s took 4.6% from the payment, which I thought was quite a large fee. I tried to discover the fee calculation but I couldn’t. In the end I had to contact PayPal’s customer services to find out how they calculated the fee.
  • PayPal charges a fee for any business-related transaction, even if the client or buyer pays via bank transfer or with their own PayPal account. You would think these transactions would be free as they don’t cost PayPal anything.
  • I recommend using Revolut instead of PayPal when exchanging between euros, pounds and American dollars as Revolut doesn’t charge any currency conversion fees.

Fuck you Paypal, you fucking leeches. You’re not my pal.

3 thoughts on “Fuck you, PayPal

  • January 28, 2018 at 4:46 pm
    Permalink

    Thank you for writing this. The exact thing just happened to me. I’m freelancing and checked my balance only to see that PP had taken $10 in fees from the last two clients. Even though they’re also making money off my PayPal balance?! Greedy fucks. Thankfully all these greedy institutions taking fees left and right are being side swept by entrepreneurial apps. It’s only a matter of time.

    Although they did just buy out Venmo, sigh. Fuck you PayPal!!!!!!!

    Reply
  • January 11, 2018 at 5:26 am
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    I have money pending in my paypal from a buyer, he picked up the item, demanded a refund from the paypal he chose to pay which included shipping and even though he offered cash and said he left feedback on his end, I have to wait until the funds get released. Trouble is after 30 days it gets refunded to the buyer and he already has the item. I’ve emailed them 3x already.

    Reply
  • December 24, 2017 at 10:42 pm
    Permalink

    BUNCH OF LIARS like their ass buddy, SHITbay. Both these jerk off’s WASTE peoples’ time on very stressful tech problems (no doubt on purpose) and shady, shady, shady. Ebay won’t even let you cancel your account! And shitpal’s multi order shipping is so error rigged it doesn’t actually work!!!!!

    Reply

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